Terms & Conditions

Bunkhouse Check-In Times
Check-in is between 17.00 and 22.00 (unless by prior arrangement). Late check-in with prior arrangement is 22.00 to 23.00. Please contact us if you need to arrange late check-in. Failure to do so will result in you booking being cancelled and you will be denied access to the bunkhouse.

Check-out is at 10am. Guests are asked to remove all their belongings from their room.

Keys
A room key is issued on request and is subject to a £10 deposit. This will be refunded when the key is returned.

Bunkhouse Conduct
We would like all guests at the Black Isle Berries Bunkhouse to have an enjoyable and relaxed stay. For that reason, we ask all guests to show due consideration to other guests at all times. We expect guests to be quiet in the communal area and bedrooms after 11pm. Any guests displaying unacceptable behaviour will be asked to leave the bunkhouse without refund.

Cancellation Policy for Online Bookings
We operate a 1 day cancellation policy. Cancellations must be made by 10am the day before the scheduled arrival date. Late cancellations or no-shows will be charged.

Booking Amendments
Please contact us if you would like to make any amendments to your booking. We will try our best to accommodate your amendments subject to availability.

Group Bookings
Black Isle Berries Bunkhouse welcomes group bookings. Our definition of a group booking is a party of more than 8 people. To make a group booking enquiry, please fill out the Group Booking Enquiry form or contact us by telephone or email and we will be happy to assist you.

Group Booking Policy and Cancellation Charges
We require a non- refundable deposit to be paid on confirmation of a group booking with the balance payable 28 days prior to arrival date. Reductions to booking numbers or cancellations will not receive a refund once full payment has been received.

Exclusive Use
Black Isle Berries Bunkhouse is available for exclusive use. If you would like to book the entire bunkhouse, please contact us.

Children
We welcome children to the bunkhouse, but ask that they be supervised at all times particularly outside as we are located on a working farm. Children under 5 years of age cannot be accommodated in shared rooms. We can, therefore, only accept bookings with children under 5 years of age if the booking is for a private room. We are unable to supply travel cots or high chairs.

Pets
Pets are not allowed in the bunkhouse.